An Update in Regards to COVID-19

Dear Alberta Diamond Exchange Family,

In response to the COVID-19 virus, we understand the importance of peace of mind each of us needs to feel comfortable during this public health emergency. The health and safety of our clients and staff have always been the highest priority for ADX.

While we have increased the amount of cleaning and disinfecting of surfaces and jewellery, it is also important to reduce the amount of traffic in-store and hand-to-hand contact for all staff and clients. As such, we are temporarily introducing the following services and procedures.

Current Projects

All ongoing projects are currently being worked on, and we’ll reach out to schedule pick-ups or delivery when completed. Payments can be taken over the phone via credit card.

Please keep in mind that because of the uncertainty of shipments, there may be some delays with previously quoted timelines. 

Delivery Options

Alberta Diamond Exchange would like to offer delivery options for our local clients. For our out of town clients, we can offer shipping options through FedEx. Please contact your sales associate for more information.

If you would like to wait to pick up your pieces, please let us know and we’ll keep them safe for you.

Appointments

Alberta Diamond Exchange is still operating, but we are reducing our hours. At this time our office will only be open Tuesdays through Saturdays from 11am to 4pm, and by appointment only. 

If you have flu-like or respiratory symptoms (fever, cough, shortness of breath), or if you have traveled within the last 14 days we ask that you do not come to the office or book an appointment

If you are interested in scheduling an appointment, we are currently offering virtual meeting options via Zoom video conferencing or by phone. This will allow us to provide you with the same level of service that ADX prides ourselves on, while doing our part to keep the community safe through social distancing. Please reach out to your sales associate, or the reception desk at contact@abdiamond.ca to book your virtual appointment. 

Jewellery Cleanings

ADX has temporarily suspended our jewellery cleaning and inspection services and are extending all our warranties. 

Here’s a great article on how to keep you jewellery clean at home: How To Clean Your Ring

We thank all our clients for their understanding during this uncertain time. We will continue to monitor the situation as it progresses. Take care of yourself and each other – we are in this together!

—The Team at ADX

Leave a Reply

Your email address will not be published. Required fields are marked *