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The Top 10 Mistakes Made When Purchasing a Diamond.

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What exactly does Alberta Diamond Exchange do/how are you different from other stores?

Alberta Diamond Exchange is a Diamond / Jewelry wholesaler. We have access to 280 cutting factories, with direct access to hundreds of thousands of diamonds in every shape, size and quality.

We offer a variety of products & services to the public all in a one-on-one atmosphere. We offer the best prices for diamonds, and new and used jewelry. We also buy jewelry, do consignment pieces, repairs and make custom jobs. We like to pass on our diamond and jewelry knowledge to our clients to ensure that they know exactly what they are buying.

What is ADX'S Exchange/Warranty/Up-grade Guarantee?

  • Exchange
    We offer a 30 day money back guarantee on all in stock purchases on the condition the piece is returned in its original form and accompanied with receipt, lab reports and appraisals.
  • Warranty
    Lifetime warranty on jewelry items on any manufacturing defects or stone loss on the condition that we inspect the piece every six months.
  • Up-grade
    If you would like to upgrade your diamond, we will give you the purchased price of your old stone towards the sale of a new diamond. However, this depends on the condition of your old diamond.

How do I go about custom designing a ring? / What are the steps involved in custom Work?

  1. Meet with an ADX broker.
  2. Bring in any ideas, concepts, pictures or descriptions of the design in mind.
  3. Our goldsmith will create a wax template based on your design.
  4. If the template is what you want, we will then proceed to design the ring in your metal of choice.
Custom work can take two to four weeks depending on the approval phase.

What are the steps involved if I want to sell an item?

  1. Set up and appointment with an ADX broker.
  2. Bring your items in; if you have appraisals, please bring them as well.
  3. We will examine your pieces and make you an offer.
  4. If we agree on the value and you wish to proceed, we require two pieces of government-issued identification to fill out the necessary paperwork.
  5. We can pay you via cheque immediately, or you can put your items on consignment for which you are paid when the item sells

What items does ADX buy?

ADX will purchase all gold, platinum, diamonds and some colored stones. Diamonds and colored stones are dependent on the quality, size and value. We will not buy silver jewelry.

What is the difference between an appraisal and a lab Certification?

An appraisal is an estimate for retail replacement value of the item purchased. It gives a brief description of the item purchased along with the value it would cost to replace the item. It's recommended to have your jewelry re-appraised every few years.

Certification is done by laboratories that do nothing but grade diamonds and loose stones. All stones sent to the lab must be un-mounted in order for them to get an accurate grading. Certified labs do not buy or sell diamonds to ensure grading is performed as objectively as possible. A lab certification will include a thorough description from the quality to the different percentages of your diamond. Most labs will even plot your stone. Diamond plot is a diagram of the diamond outlining all its identification marks or flaws.

    Is it safe to receive a diamond in the mail?

    Yes and no. It is safe if the diamond jeweler uses insured carriers (e.g., FedEx and UPS) to ship its packages and all shipments are insured for the full value of their contents.

    Of course, all ADX packages are fully insured.

    Where do diamonds come from?

    Diamonds are made up of pure carbon atoms that exist deep in the ground, exposed to intense heat and pressure over billions of years. Over time, this pressure builds up and forces the diamonds and rocks up toward the surface in a volcanic-like explosion. The explosion creates a very deep, wide hole called a "pipe" into which most of the diamonds settle; these deposits of diamonds are known as primary deposits. Other diamonds are washed away by water or erosion, and often settle into the coastal waters of nearby bodies of water; these are alluvial deposits. These deposits occur in many places around the globe; however, the largest commercial deposits exist in Angola, Australia, Botswana, Namibia, South Africa, Russia and Zaire, which produce 80% of the world's diamonds.

    Fun fact: The first diamond deposits were brought to the surface of the earth approximately 2.5 billion years ago. The most recent deposits are roughly 50 million years old. Your diamond is a truly unique piece of history.

    How much money will I save if I decide to buy from ADX vs. a retail Outlet?

    It depends on the item, but at ADX, we typically sell all of our items at 50-60% less than appraised values.

    How is ADX able to charge so much less than other stores?

    We are a diamond wholesaler, not a retailer. We buy direct from cutting factories all over the world, removing the middle man. We do a very large volume of business, with a very low mark-up. We are located in a smaller office setting, with much lower rent cost than a typical retail store and salaried employees versus commissioned employees which in turn means low overhead. Low overhead and high volume makes it possible to offer our clients lower prices.

    Can I have my diamond laser inscribed?

    Yes, ADX offers this service. Diamond laser inscribing requires that the stone be sent loose to the laboratory. You can inscribe a certification number or any sentiment you wish.

    Does it cost anything to have my jewelry cleaned?

    No, bring your jewelry in anytime and we will make it sparkle free of charge.

    What kind of Services/Repairs does ADX do?

    • All Types of Jewelry
    • Swiss Watches
    • Loose Diamonds
    • Ring Mountings
    • Custom Design
    • Watch Cleaning & Repairs
    • Certifying Loose Stones
    • Appraisals (For both Insurance & Selling Purposes)
    • Jewelry Repair



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