Our Guarantee

We're committed to ensuring the quality of your purchase and that's why we provide a lifetime warranty on all of our jewelry in addition to personalized aftercare service.

We also offer a 30-day Money Back Guarantee.

We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.

To uphold the lifetime warranty of your jewelry piece, it's necessary that it be routinely cleaned and inspected every six months (sooner if it undergoes any trauma). Inspections will help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge and no appointment is necessary, just visit our office showroom during business hours.

In the event that there is ever a problem with your jewelry or you're in need of other services that are not covered under our lifetime warranty, please book an appointment and we can give you a quote for the repair that needs to be completed.

We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. All rings, excluding alternative metals, will be resized once for free after purchase valid for three months. To have your item resized free of charge, please stop by our office showroom during business hours. Resizing typically takes one week.

30-day Money Back Guarantee

We hope that you love your beautiful new jewelry as much as we do but we understand that sometime things don’t always go as planned. We give you piece of mind that if the purchased item isn’t exactly what you wanted, we will fully refund your money up to 30 days after the purchase. We call this our 30-day Money Back Guarantee.

All claims and returned goods must be accompanied with your receipt and all lab reports and appraisals. If it has been 90 or more days since the date of purchase, the item can be exchanged or traded-in. A restocking fee may be imposed on all returned merchandise. Unfortunately, custom orders are non-refundable.

Need to do a refund or exchange? Contact us via telephone or email  info [at] abdiamond [dot] com  to schedule a convenient time to meet with us and we can complete everything for you immediately.

Alberta Diamond Exchange
© 2020 Alberta Diamond Exchange