FREQUENTLY ASKED QUESTIONS

What services does ADX offer?

At Alberta Diamond Exchange, we offer a variety of services tailored to meet the needs of the discerning shopper. Whether you’re in the market for high-end diamond jewellery, luxury Swiss watches or a quick gift for a loved one, our experts can guide you through the process with ease.

While our showroom is always stocked with beautiful pieces to match any style or budget, we also work with our clients to create sentimental custom jewellery. Our design consultants have access to many diamonds, precious gemstones, and other jewellery components. Our custom goldsmiths work with the utmost precision to ensure the finest details are perfect.

We also provide watch maintenance, jewellery restoration and repair, and purchase unwanted pieces in a discreet and fair manner.

What makes ADX unique?

The difference is in the experience. When you walk through the doors at Alberta Diamond Exchange you will be warmly greeted by our friendly, welcoming staff. You will then be guided to a private office, where you will be invited to discuss your requirements in a relaxed, intimate setting. At ADX, we believe that A Client is Forever, and the care and attention given to each client reflects that.

We do not operate with a commission-based model, nor do we subscribe to the power of pressure when guiding our clients towards a purchase. At ADX, we love what we do and are happy to extend that passion to our clients.

Purchasing your fine jewellery from Alberta Diamond Exchange will also save you money. We purchase our diamonds directly from the cutting factories, thus eliminating the middleman. This saving in cost is transferred to you, the consumer.

In addition, as a small local business, we pride ourselves in our after-sales service. At ADX, we are here to take care of all your needs long after the sale is complete. Come visit us. Enjoy a tea, coffee or a glass of wine with us and see what we are all about.

What kind of warranty does ADX offer?

We want our clients to enjoy their pieces for years to come. This is why Alberta Diamond Exchange provides warranties for our products. ADX Warranty Information

She said no! Does ADX have a return policy?

While we wish the best for every client, we understand that things don’t always go according to plan. ADX offers a 30-day money back guarantee on all in-stock purchases as long as the piece is returned in its original condition, accompanied by the receipt, and any certification, reports or appraisals that were given when the piece was purchased.

If you would like to return a piece after 30 days, contact us to discuss your options.

What is involved in a custom design project?

Creating a custom-designed piece of jewellery can seem like a daunting task. However, our experienced consultants are here to guide you through every step of the process.

The first step in a custom design project is to book an appointment for an initial consultation. This is where you’ll meet your design consultant and talk about your project. During this appointment you’ll also learn about diamonds, talk about specific gemstones, or the design process.

Your design consultant will then search for center stone options for you. We will always find you the best options to consider based on your budget and parameters.

After you’ve found the perfect center stone, it’s time to design your ring. At this step, you’ll work closely with your consultant to finalize your design.

Once your design is finalized, we move to the last step of the custom design process: fabrication. Your custom-designed piece of jewellery gets made, and your center stone is set.

I didn’t purchase my jewellery from ADX. Can I still bring it in for restoration or repair?

Absolutely! Alberta Diamond Exchange welcomes you to bring in your pieces for restoration or repair. We will always inspect your jewellery with you before we take it in. In most cases, you will be provided with a final quote once our goldsmiths have assessed what needs to be done.

How can I stay updated on ADX sales and special events?
To receive our newsletters with information on upcoming sales or events, please fill in your contact information at Stay Informed.
My piece is not from ADX. Can I get an appraisal?
To appraise a piece of jewellery that wasn’t purchased from ADX, we use a third-party appraiser. There is a small fee for this service.
I have some pieces that I no longer want. Does ADX purchase jewellery and watches?

ADX buys jewellery, bullion, coins, flatware, untreated mined-diamonds, Swiss watches, and more.

The first step of selling your unwanted pieces is to make an appointment with our buyer.

During your appointment, our buyer will evaluate your pieces and discuss any offers with you. If you accept an offer, a cheque will be issued to you right away. As such, we require two forms of ID. One-piece must be a government-issued photo ID.

What brands of watches do you buy and sell?

Alberta Diamond Exchange deals in previously-owned premier Swiss watches. Some of our favourite watch brands are:

  • Rolex
  • Cartier
  • Omega
  • Audemars Piaget
  • Patek Philippe
  • IWC
  • Tag Heuer

You can view our current selection of Watches for Him or Watches for Her on our website.

If you’re interested in selling one of your Swiss watches, contact us to book an appointment with our buyer.

Does ADX sell gift certificates?

Yes! If you’re not sure what to buy a loved one, or want to give them the freedom to choose their own gift, an ADX gift certificate is the perfect solution.

You can purchase a gift certificate by contacting us.

Does ADX sell lab-grown diamonds?

Yes, ADX is proud to offer our clients the versatility of choosing between mined or lab-grown diamonds.

Every diamond that passes through our store, whether created deep within the earth’s crust or in a laboratory under similar conditions, is independently graded and certified. You can learn more about lab-grown diamonds on our website, or book an appointment with one of our diamond consultants.

Do lab-grown diamonds come with certification?

Just like mined diamonds, our lab-grown diamonds all come independently certified to ensure they are graded by exceptional international standards. You can learn more about lab-grown diamonds on our website, or book an appointment with one of our diamond consultants.

I want to buy something online. How does shipping work?
At ADX, we can process ready to ship jewellery in 2-3 business days. If you need to modify your ready to ship piece (for instance change the finger size) we ask for 1-2 weeks for processing.
 
Once processed, ADX will ship your jewellery to you using FedEx Priority and send you a tracking number for your package. 
 
Standard shipping times within Canada is 2 business days. However, due to COVID, some delays in shipping may occur. You can use your FedEx tracking number to track your package!
I live in the US. Can I still buy jewellery from your website?
Yes! We ship our jewellery across Canada and The United States. 
 
For international shipments, we ship using FedEx International Priority and send you a tracking number for your package. Your shipment may come with customs duties and taxes that will be billed separately. 
 
Standard shipping times within the US is 5-10 business days. However, due to COVID, some delays in shipping may occur. You can use your FedEx tracking number to track your package!