Warranty

What’s Covered

Alberta Diamond Exchange warranties our products from manufacturer defects for one-year after purchase.

All items purchased from ADX are thoroughly inspected before shipment. In the rare event that your product is defective, please contact us immediately at contact@abdiamond.ca. Please include your order number and contact information.

Slight differences and irregularities in workmanship or stone characteristics are unique and individual to each product, whether visible or otherwise. These attributes are considered part of the character of the product and should not be considered a defect.

What’s Not Covered

Alberta Diamond Exchange will not warranty damage caused from normal wear and tear, damage as a result of accident, or repairs needed as a result of negligence by the wearer. The warranty becomes void if the product has been handled or altered by anyone other than Alberta Diamond Exchange.

Alberta Diamond Exchange will not warranty eternity rings, single-shared prong rings, or rings 1.50mm width and under.

This warranty covers only the original purchaser of the product and is not transferable to subsequent owners or purchasers.

How to Obtain Services

Please contact us at contact@abdiamond.ca and include your order number and contact information with your warranty request.

Any shipping and handling charges incurred for delivery to or from Alberta Diamond Exchange for repair are solely the responsibility of the owner. All items must be shipped with tracking capabilities. Packages without tracking may not be processed.

Please note that Alberta Diamond Exchange will not be responsible for lost or stolen items.

Return Policy

If for any reason you are not satisfied with your purchase, please contact us at contact@abdiamond.ca and include your order number and contact information with your return request within 30 days of receipt, based on shipping tracking records.

All products must be returned in original condition and accompanied by your order number, all lab reports, certificates, appraisals, and packaging. Some restrictions apply.